Sears is about to lose our repair business, our extended warranty business, and our purchase of appliances, because of the shockingly bad customer service that has cost us so much time and frustration. I have made six telephone calls and my husband has made two just to get an appointment to get our ...
Somehow, Sears Kenmore service is claiming we ordered the wrong water heater for $410 model 33956. How am I to know? Sears should be the expert, all I was asked was height and diameter, then the order was placed and my card was charged. Then the service guy came home and told me it was the wrong ...
Went to Sears and bought a surround sound system. It was late and they reactivated an old card of mine. Tried to change the address but they told me to call a number when I got home and do that. I forgot but about a month later called. I was told I didn't have an account there, asked about my ...
Just had to deal with Sears in home service and try to deal with problems on phone. We have a frontload washer that we broke the latch on, called them up told them what was wrong gave them washer number etc. The service tech got here after 4 days, doesn't have the part I say so what you come for. ...
I purchased a Kenmore refrigerator less than 4 years ago and this past weekend the condenser stopped working. I called Sears today and was told that the condenser is not under warranty and it will cost $260 for the part and $65/hour for labour. I only paid $399 for the unit and feel that it should ...
Last year I went to Sears my son needed a new pair of boots. They didn't have the boots he wanted, so the lady that was helping us said they could order the boots he wanted online. I agreed, I used my debit to pay 133.74 for the boots, that was on 9/4/07. On 4/9/08 the money I had in my account for ...