During a recent purchase of a cordless drill I was asked if I would like to save $15.00 on my purchase. I replied that I indeed would and was asked to open a Sears Gold Mastercard account. I agreed to open the account only if there were no annual fees to which the associate replied that there were ...
Scheduled an appointment to fix a 2 year old Kenmore fridge. Was told it would cost $65 for the service call plus, whatever parts that was used. When the serviceman arrived all he did was to adjust the controls in the freezer compartment, Since there was no parts involved I thought he was going to ...
I purchased a maytag dishwasher in 2-09. It has been leaking under my sink for approx 2-3 weeks. I s/u a service call for 7-18. It took 2 weeks to get that appointment. They were to call and confirm, never did. I called to confirm. I waited til 3pm. They called to cancel. When I asked for what ...
My (Kenmore) Fridgidaire just was informed started to shake rattle and roll only 3 yrs. Old and when the repairman showed late, I explained the problem and he began to write the estimate. After running the machine for approx. 3 seconds, he finished the quote and asked if I was "sitting ...
I am actually writing this on behalf of my boyfriend since his frustration level peaked long ago. At any rate, on Black Friday (November), he purchased a Kenmore front-load washer, dryer they could only accept incoming calls. This is not a joke, I witnessed this phone conversation first hand! I ...
I have been a regular customer of Sears for years. We have bought many appliances and other items there. I have never made a payment on my credit card late. The payment date due was changed on my charge account from the 18th of each month to the 8th of each month. I was not notified of this change. ...