On 21-Jan-12 I requested service for a damaged washer. Service appointment was scheduled fo 04-Feb-12 from 8:00am ot 5:00pm. A two week lead tiem which I find unaceptable because they had no earlier date available. On 03-Feb-12 they were supposed to call to confirm the visit and indicate whether am ...
I spent 20 minutes typing a account of what occurred only to have it deleted at a similar website. I hope that doesn't happen here. I have a Kenmore 383060 water softener. Because it is essential medical equipment for my disabiliy, I keep it in immaculate condition. When it did not draw brine, or ...
After getting all kinds of wrong information. Driving around, calling Repair, customer service, store, customer solutions, I realized all I can do it is wait until January 10th to get a vacuum fixed even when I was told twice by 2 different departments that I could get a new one. I have been trying ...
My fridge is running hot at the divider, so I arranged a service through my prepaid Master Protection Agreement. The "repair?" man call this morning and we have this (much abbreviated) exchange: Sears: "Is this a maintenance or a repair appointment?" Me: How do I know - I said ...
I needed a new wardrobe. I went to Sears to get some clothes, however I did not have enough money. Then I saw a sign in the furniture department saying buy now pay later. I took this to mean that I could take the sweater out of the store and pay for it when I had money. (Like sometime in the year ...
After being on the phone with sears for more than three days-I decided to contact general assembly directly. Sears disconnected my calls three times and I had to discuss my concerns with 6 different people in one day—Still-no help. I am very appalled by the customer services. Remember when Sears ...