Sears should do a better job at getting their warranty customers appliances repaired quicker. I always have to wait 10 days to two weeks to get repair. That is not good customer service when you pay for the warranty and then are without a major appliance for weeks. I have replaced some of my ...
Within 3 weeks of Sears replacing all the elements in my refrigerator, it stopeed working and all my pre-Thanksgiving food was spoiled (this occurred two days before Thanksgiving). When I called in a panic for either a replacement or repair everyone nicely informed me they could do nothing. I ...
This is the second time in a year that we had to have them come out to fix our ice maker on a fridge that's a year old. We thankfully bought the protection plan. My complaint revolves around the fact that twice we were given a window of time, 4 hours, told that we would get a call 30 minutes before ...
Repairman came out to replace two control knobs on our GE gas cooktop. After he supposedly completed the replacement, he left, and gas was leaking from one of the burners. He did not check or complete the connection correctly. My husband came home and was able to shut off the gas valve to the ...
You are not fixing my refrigerator. It's been down 6 days. Parts came today. Scheduling set for Tues. Oct 4. Seriously??? This is unacceptable. Someone should be here tomorrow. That would be Friday, Sept 30. Down for 10 days??? A cold storage unit? Please ...
Had an appointment with Sears to repair washer today 5/8 between 1pm and 5pm. Logged into my email at 2pm to find an email informing me that they would not be out here till the 15th of the month. Contacted the repair line and received nothing but run around saying that my appointment was the 15th ...