My letter to Teresa Taylor: Teresa Taylor VP/CEO Qwest Teresa: I am asking for your help on a billing issue I am having. Here is my experience with the billing dept: 1. Called three times and asked to speak with a supervisor, told that they are busy at meetings and I would get a call back. I never ...
So this is what is basically going on. My roommate and I decided to get cable and internet in our new apartment. We herd some bad stuff about Comcast so we decided to go threw Qwest. On Monday we gave them a call and talked to one of their people, the woman was having a Monday her words exactly. We ...
When I first called them I told them I just wanted home phones services with out anything else added and broad band, they said my bill would be about 60 or 70 a month.. They put services I didn't order and sent me 2 extra modems and said I purchased them and also set me up with a contract with them ...
A new satellite tv customer to Qwest, regardless of their credit rating, can be required to give a deposit for service - up to ninety dollars. Qwest customer service representatives claimed they didn't have any record of a deposit I foolishly provided them with, forwarded my calls to other service ...
It started with the tech standing me up twice before he ever arrived to install my DSL. Since then I have been on the phone at least 9 hours because of screw ups and reps ordering products that I did not want so they could make money at my expense. You can't get a Supervisor so you can never get ...
I am bundles with DirecTV and Qwest, and ever since the first month have had problems with billing charges being mixed up, inaccurate, and false. The bill for DirecTV can only be paid thru Qwest, and its different from the bill on the DirecTV billing from their website. Thats not even the biggest ...