Just a word of advice—revamp your customer service mantra. If your truck breaks down and you know your delivery is going to be HOURS late, how about giving the customer a quick phone call? No, we had to wait ALL day, costing lost wages, because you guys don't care. Just because you don't guarantee ...
I found this company is poorly run. Call center is a joke. First problem was I started getting emails saying my credit card info was wrong. I went online and re-entered info. The emails kept coming then came computer generated voicemails. I finally called the call center when the voicemails were ...
Well this excellent knowledge began by utilizing their exceptionally easy to use site, where i required a to provide, get, shop for 2 weeks, after which redeliver my possessions to my new house. The estimate i returned was $339.30, to not poor right? Effectively the bunch and shop all appeared to ...
First I went online to get an estimate. Pretty easy for Uhaul and other moving companies. PODS site said I had to call so I did. I got the big sales pitch about how great PODS is and she wouldn't answer my questions. I asked her very politely I might ad to please stop the sales pitch and just give ...
I was quoted a price for my move and the representative stated I could change to the local rate when my pod arrived to my location. The next representative and manager stated that was not valid and asked if i was confused. I know what I heard from the representative. ...
These folks have no customer service skills. They are less than honest. If you book on line, they ask you what time you want your POD deliver but they do not honor the time. I was told that they could not give me an Estimated Time of Arrival. It is a total lack of understanding that you have movers ...