I was quoted a price for my move and the representative stated I could change to the local rate when my pod arrived to my location. The next representative and manager stated that was not valid and asked if i was confused. I know what I heard from the representative. ...
These folks have no customer service skills. They are less than honest. If you book on line, they ask you what time you want your POD deliver but they do not honor the time. I was told that they could not give me an Estimated Time of Arrival. It is a total lack of understanding that you have movers ...
Never use PODS to ship or store your household goods! The drivers did not care about our items and drove like they did not care at all!!! We had three PODS and many items were severely damaged in all three containers! Please rent a truck and move it yourself or hire a professional moving company. I ...
Two Issues: 1. Access: When we needed to access our POD in winter we found that they put it outside, in the cold, snow or rain. So access was terrible. This is certainly not mentioned in their website when the tout their access. Also, access hours were limited (no Sundays). Not nearly as good as a ...
PODS TOOK $755 from me twice on the final billing. It cost me over $2000 to have PODS move 4 of their containers 65 miles not including the fact they took $755 twice. One was in the form of a check as I did not trust their accounting and the same day the placed a charge in the same amount on the ...
My experience with Pods was excellent from start to finish. The customer service representatives were professional, knowledgeable, kind and acted like real human beings. They acted like they were treated like valued employees and in turn treated Pods customers as though they were valued. There is ...