Just a word of advice—revamp your customer service mantra. If your truck breaks down and you know your delivery is going to be HOURS late, how about giving the customer a quick phone call? No, we had to wait ALL day, costing lost wages, because you guys don't care. Just because you don't guarantee ETA, doesn't relieve you of the responsibility of good customer service. And by the way, your customer service agents are rude.
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