I found this company is poorly run. Call center is a joke. First problem was I started getting emails saying my credit card info was wrong. I went online and re-entered info. The emails kept coming then came computer generated voicemails. I finally called the call center when the voicemails were ...
First I went online to get an estimate. Pretty easy for Uhaul and other moving companies. PODS site said I had to call so I did. I got the big sales pitch about how great PODS is and she wouldn't answer my questions. I asked her very politely I might ad to please stop the sales pitch and just give ...
I was quoted a price for my move and the representative stated I could change to the local rate when my pod arrived to my location. The next representative and manager stated that was not valid and asked if i was confused. I know what I heard from the representative. ...
These folks have no customer service skills. They are less than honest. If you book on line, they ask you what time you want your POD deliver but they do not honor the time. I was told that they could not give me an Estimated Time of Arrival. It is a total lack of understanding that you have movers ...
Never use PODS to ship or store your household goods! The drivers did not care about our items and drove like they did not care at all!!! We had three PODS and many items were severely damaged in all three containers! Please rent a truck and move it yourself or hire a professional moving company. I ...
Two Issues: 1. Access: When we needed to access our POD in winter we found that they put it outside, in the cold, snow or rain. So access was terrible. This is certainly not mentioned in their website when the tout their access. Also, access hours were limited (no Sundays). Not nearly as good as a ...