I have been I customer since 2000 & it's clear that customer service it's no longer a priority. I will no patronize any NTB establishments. This it's my 2nd time in 1 day at this location. 1st time it was it would take a long time, do they made me apt & assured me that I would be in & ...
Had NTB check [battery] auto light that appeared on dashboard for 2004 mercedes. Technician confined that alternator was bad and battery was good. NTB provided me with a quote to have alternator replaced. Left my car with to have 2 hour job completed by NTB. Called store 2.5 hours after car was ...
They tood the coupon from my wife, changed the oil but told her she needed Power steering fluid change and transmission fluid change. When she said no, they used great pressure tactics (4 men against the female customer) They told her there wasn't time to rotate the tires (even she was the only ...
I have been to NTB to check breaks of my Accord. A free break check coupon was available at NTB website. They quickly checked the break and said I need new front break pads (my rotors were perfect). They gave me an estimate for $285.93. $140 for front break pad (Part) and rest for the labor to ...
I just got home and and I waited an hour and a half like they estimated and afterward, I went to the desk to check on it and they had not even started! So when I asked what they were doing this whole time, he was telling me how they were busy... But there were 2 people in the waiting area!!! And ...
NTB advertised a tire sale special of $79 for any size tires. However, when stopping in the local store, the sales representative advised it was only for certain tires. This basically equates to false advertising. My first and only review of this company is very disconcerning. ...