I will recount the details of my FINAL conversations with the Nextel customer service team as of November 8th. As the morning started I was placed on hold FOUR times for over 15 minutes each only to have my signal drop and have to call back and go through the process again. Regardless of that, I ...
I too was ripped off by Nextel. I was told by the online CSR that my bill would be $250. That would be for the deposit, the price of the phone, the activation fee and the first month's fee for minutes. Instead, when my husband went to the bank to make the deposit on Friday, he found that Nextel had ...
There are more problems on my Nextel invoice than I described earlier. This is the most horrible billing and service experience I have ever had. Furthermore, from what I further found from other complaints, statistical records from BBB, FCC, PUC, FTC, and more, I am furious for the fact that Nextel ...
I have to spend hours after hours researching my nextel bill every month, they change plans without notice, add fees for services that I did not order and when I call to add or deduct phones they change plans on other phones. I have 8 phones for my company and every time I call for assistance on 1 ...
November 9 TO: Timothy M. Donahue, CEO Nextel Communications 2001 Edmund Halley Drive Reston, VA 20191 FROM: Arthur Dear Mr. Donahue, The world thrives on communication today, which is why I'm so upset with the service quality at Nextel Communications. Quite honestly, I'm furious about this issue. ...
I will try to keep this as professional as possible, but please excuse me if you see tha part (or most) of this is written out of my pure anguish towards this company. My story starts about 4 months ago. I had a Motorola phone, serviced via Verizon. I was pleased with the company and their service. ...