They're at it again! Had the stair carpet put in this morning as the 2nd part of the job started last week (see my other review). Another awful install! I inspected it, pointed out the issues, installer "Sam" refused to fix them, said it was done properly, even though parts were fine and ...
Can't say how pleased I am, need any further flooring, outside of saying I'll call national floors before anyone else ...
To National Floors Direct, I recently filed a complaint with the Attorney General's Office because of your shoddy workmanship and flooring you sold us. Just as expected, you did absolutely nothing to try to help with the crap Laminate floor you sold us! As for the salesman, he said it would not ...
We called NFD and met with their representative. I decided to go ahead with the carpet and gave them a $600 deposit. That night I looked at our carpet and pulled it up a little in the closet. The thickness was at least double, so I called to cancel. They offered me a better price, but their quality ...
Installers damaged (small scratches) in an area where work was not being done and refused to repair or admit fault. Customer service said they wouldn't do anything because installers said they didn't do it. Customer service terrible. ...
Still having issues with our laminated flooring installation. We have sent messages many times. The problem was there from day 1 with a hump in the floor. We even showed the salesman Joel when he came to take the order to get new flooring for our bathroom which was all messed up, They messed up all ...