Installers damaged (small scratches) in an area where work was not being done and refused to repair or admit fault. Customer service said they wouldnt do anything because installers said they didnt do it. Custormer service terrible. ...
Still having issues with our laminated flooring installation. We have sent messages many times. The problem was there from day 1 with a hump in the floor. We even showed the salesman Joel when he came to take the order to get new flooring for our bathroom which was all messed up, They messed up all ...
NFD did a TERRIBLE job installing a sub-par product. The floor is lifting, there are lumps under the carpeting. The customer service is the absolute worst ever! Rudest installers I have EVER encouintered, I almost called the police, and the installer also told his boss to go to hell. I can see its ...
Do not buy anything from national floors direct!!! They do not stand behind their product or installation. Our beautiful oceanview home has the WORST flooring you could imagine, terrible product, rude installers, I had to threaten to call the police, then they had to send another installer whose ...
On May 25 at 6 pm I met with a rep from National Floors Direct and he showed me carpet samples with no specifications about face weight, fiber type or construction on its backing or sample board. I didn't have the Home Depot sample with me to compare but and he couldn't tell me the specs on his. I ...