After a year of ok, just ok, service we recently encountered their version of a Fair Access policy. After calling to find out why the system was slowed to almost a halt, they told us we had exceeded the daily fair access amount. I was told we had downloaded 425mg, and would need to just shut down ...
I absolutely cannot believe this company is still in business. Against my better judgment and because I had no other options other than dial-up, I had this service installed about a month ago. The experience was the worst I've ever had on every level you can imagine. The advertisement for me was ...
When my DirecWay DW7000 was installed (two years ago) I was not informed that there was a limit to how much I could download. Why? Because there was no limit! (Not to my knowledge anyway) 5 years ago when I had the old one-way system, there was no limit. Now, without saying a thing (no email, snail ...
I absolutely cannot believe this company is still in business. Against my better judgement and because I had no other options other than dial-up, I had this service installed about a month ago. The experience was the worst I've ever had on every level you can imagine. The advertisement for me was ...
When we decided to move to the country, it took us nearly a month to find an Internet Service Provider who could help us. If you are outside the city limits, and surrounded by trees, you soon find that there are very few options other then satellite. We were assured by HughesNet that although there ...
I didn't think it was possible for a company to fail at every stage of the customer service lifecycle until I encountered Hughesnet. Here's my story: 1. Purchased "Elite" service to replace my existing ISP... Then found that the Hughesnet service was 1/3 third as fast as my existing ...