For the past few months, like so many others i've seen, we have experienced miserable service from Hughesnet. It can occur any time of day but mostly weekdays between 5:00 pm and 10:00 pm CST. The download speeds vary from 0.0 kpbs to around 100kbps if we are lucky. Uploads likewise are diminished. Customer support is based out of India, the reps are unhelpful, unsympathetic with our problem, and rude.
I was called a liar by the lvl 1 rep, who then refused to transfer my call to a supervisor. They refuse to perform the necessary diagnostics to determine what is going wrong. They pretend they lack the capability to access the HN7000s remotely. This I know to be a lie as I have had techs in the past (before the downfall) do just that. I'm tired of writing leters now, I'm contacting the BBB and the Hughesnet corporate office.
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