Usacomplaints.com » Internet & Web » Complaint / Review: Hughesnet - False performance claims and UNFAIR Fair Access Policy (F.A.P.). #418052

Complaint / Review
Hughesnet
False performance claims and UNFAIR "Fair Access Policy" (F.A.P.)

I recently bought Hughesnet satellite internet sevice. I find the strategy that stated to provide 1.6 MBPS get speed and 250 kbps upload rate. After getting disappointed using the low-speed of my support I chose to check the support at regular times. The 15 assessments I conducted over a 48-hour interval, my support averaged well below Hughesnet's efficiency state.

besides the insufficient publicized efficiency, there's a concealed "fine-print" fee added on customers who move information that meets their alleged "Reasonable Access Plan". (or F.A.P.in short) Our present strategy provides 500mb daily, that will be the most for home use. The initial night I'd my Hughesnet support the Y.A.G. Was realized because of the proven fact that my pc hadnot been online in quite a while and conducted a computerized update. Had I actually RECOGNIZED concerning the Y.A.G. I'd have disabled automatic updates. This occurred in my experience again yesterday whenever a visitor quit their notebook on and linked while we visited supper.

Among The more annoying facets of Hughesnetis "Reasonable Access Plan" is the fact that it's totally UNJUST to any typical web person. Nearly every application update or driver update a typical person might need in order to make use of fundamental capabilities of the pc may exceed the limit of the Y.A.G.

What's truly troubling for the reason that Hughesnet misleads clients into convinced that their Y.A.G. Is seldom damaged. - Obtained directly from Hughesnets F.A.G. Site:

"Hughes assigns a download limit to each support strategy that limits the quantity of information which may be saved throughout a normal evening. A little proportion of customers who exceed this restriction may encounter a momentary reduced amount of pace."

This Can Be A complete REST. I've talked to many neighbors as well as relatives who split the Y.A.G. Anytime an update is needed of motorists are essential. The majority of us have turned to getting our computers into city to revise the program. Many people have actually COMPENSATED to possess it completed. Cause being, the 3-hour screen that Hughesnet provides unlimited packages gets inundated by use and pace fall off somewhat. The final moment I attempted to revise my application it had been a clogged to some price slower than dial-up and was believed to consider 13 hours.

The honest truth about Hughesnets Y.A.G. Is the fact that they oversold their tools capabilities and in the place of producing practical efficiency changes, have discovered a sly method (Y.A.P.) to punish the spending client for TYPICAL use amounts. The more individuals they punch the Y.A.G. About the quicker their support is supplied to these not yet within the Y.A.G. Point. Its a spinning band aid due to their obsolete equipment where just the client suffers.

Sadly I've not many choices for online sites in my own region. I've 10 times before my thirty days to opt-out of Hughesnet are up and trust me I'm faithfully searching for additional options. I'm actually contemplating returning to dial-up.


Offender: Hughesnet

Country: USA   State: Maryland   City: Germantown
Address: 11717 Exploration Lane
Phone: 3014285500

Category: Internet & Web

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