I had to replace 2 12 cup carafes because of THE SAME issue, the handle broke off, I wrote to the company asking if I could be compensated for my loss, they told me there is a 45 day guarantee on the carafes and my time had passed, sorry! This is poor business!! ...
I signed up for the coffee maker and delivery service of their coffee. I could schedule out my deliveries and adjust the delivery as I saw fit. When I had not ordered coffee for a few months, they sent me one anyways. It was for $43.00, and had none of my selections. I called, wrote and kept trying ...
I initially placed a combo order for a coffee maker and ground coffee with Gevalia on 5/7 in the amount of $30.94; this shipment arrived several days later. After discovering that the coffee maker had a faulty power switch (it kept turning off), I contacted Gevalia for a return/refund, at which ...
Gevalia customer service is among the worst I have experienced in 30 years Dnt make mistake of signing up for auto ship program as they are careless, poorly managed and uncompasionate when it comes to remediation of issues they cause. No one you can speak with or receive emails from has the ...
In Feb., I called Gevalia and told them that the only person who drank coffee had broken his hip and was in the hospital so don't send me any more coffee. In Aug. Gevalia sent me a notice about the auto-delivery program. I immediately replied that my friend was now in a nursing home and to cancel ...
I tried to use your customer service number both today and yesterday and waited over13 min. On hold before I talked to anyone. I have used Gevalia for years and never encountered this poor service. I tried to resolve my problem over the internet and got no where so I tried the customer service ...