We reserved 3 rooms for 3 couples. All the rooms were filthy (gooey sticky nightstands, toilets that ran all night, carpet so dirty you tracked black marks onto the bathroom tile, bathroom door wouldn't close). We stopped at the desk to complain to the manager. He wasn't there but we were assured ...
I nned a room for one night near downtown Sacramento. I got as very good rate for a room at the Holiday Inn Convention Center on Hotwire. The hotel and room were fine and I definitely was not expecting the Ritz; but here is my issue. Upon checking in they asked for a deposit even though I pre-paid ...
I scheduled a flight and hotel with Expedia in May.By late May I realized that I couldn't use the reservation that I had scheduled through Expedia and so I cancelled it. Rather than immediately issuing me a refund, the employees at the call center in India proceeded to require me to go through some ...
I booked a room in NYC and called to cancel the reservation because there is no electricity or power in the area for the time I'm schedule to stay, expedia.com has refused to refund me the money for the reservation, I even asked for a credit, but they said it was against their policy until they ...
The customer service was horrible! It took me 3 times and over 10 hours of wait time for return phone calls to finally get through after the first two times customer service hung up on me while I was on hold. Once I did get to talk to customer service they were very rude especially Cypress the ...
I have been on hold with Expedia for more than 2 hours now. 2 times I have heard an agent ring in, instead of coming online, the agent disconnects. This is a time sensitive issue. I sent an email with the usual resonse of 24 hour to 48 hour turnaround. I never had this problem with Travelocity, I ...