They started off 5 hours late! Not only did Empire short our carpet an inch, and refuse to fix it correctly, they scratched the brand new kitchen cabinets, and brand new hard wood kitchen floor. And would not compensate for the damages. The installers were rude, and even argued about where to put ...
We did not have a great experience and are not happy with our carpet from Empire Today. Two months after install, it wore down pretty significantly. The carpet we chose had a 10 year wear warranty. We called customer service, and after a few calls with no return call - we got someone out to look at ...
We selected carpet and laminate floor from the sales rep. And set the date for installation and was told that it would be installed in one day. The installers arrived and did not have the carpet, and said that it would be a two day job. They were short og transsition material and 1/4 round. Brought ...
I ordered a carpet with Empire. Salesman assured me it was perfect for dogs. However, right when install was complete - the installer told me it was inappropriate for dogs!!! The install was poorly done. All the connections started threading. When I called for warranty the company made claims that ...
We called Empire Today almost a year ago to install new flooring in our home. Salesman came out as promised and sold us (we had 3 large rescue dogs at the time, one has since past on.) laminate flooring. I had wanted hard wood but he talked me out of it and insisted that laminate would hold up ...
I had empire today install flooring in my home last year. The kitchen floor was not laid right or the cement/glue used was inferior. The floor kept on bubbling. Empire came to my house 4 separate times to fix the problem, It was never fixed. I again had to call them 8/3 about the bubbling. They ...