First, let me start off by saying I am a trained insurance adjuster, 14 years in the business. I have NEVER dealt with a company which has provided such poor customer service and poor installation. I am trained on the specifics of how to estimate, install, roll, and stretch a carpet. So, imagine my ...
No matter what, they do not honor your warranty. The adhesive used was inexpensive and the work was crap. The floor started to bubble, and they claimed water damage. We've had others come to check it our and there is no water or moisture anywhere. They just wont pay ...
I purchased a carpet from Empire Today which included dining room, living room, hallway, 10 stairs at a cost of a little under $3,000. The carpet in some areas have become very worn. The carpet was purchased July of last year. I had noticed the wear and tear but when a couple of friends came over ...
Salesman came to house, measured gave price and told me they would be out the next day to install. My husband and I spent all day and night moving what we could out side. The salesman told me to first inspect the carpet to make sure it was what I had chosen then to pay the balance in full before ...
Do not buy from empire!!! They wont walk into my house with out payment on a repair that is unclear if it is warranty or not. They promise you the world when they are selling you products. Do not buy from empire!!! ...
I went on-line two days ago, requesting a salesman to come to my home to give us an estimate on putting vinyl flooring in our bathroom. It was a very easy process to make the appointment, and I got an acknowledgement back within an hour that they had received my request and would send someone to my ...