Same as every one else lies on how great the system is but yet never works. I got a few months credit but still more problems. I call evey couple of weeks since I don't like spending 2 hours on the phone. The last time I called I got people from some foreign country who did not know jack about ...
My Direcway internet service has never been all that much faster than regular dial-up. I am constantly experiencing lost connections. And to top it all off, I am limited to downloading only a certain amount of data according to their "Fair Access Policy". This system was and still is ...
I have been a Direcway customer for a couple of months and have gotten overbilled every month. It was just a couple of bucks the first time then it grew to over 600 dollars last month. They said That I owed for equipment but I never purchased my equipment from them in the first place. I bought it ...
It is 4:34 pm and I have been waiting now for a direcway.com customer service person to take my call for so long my ear and shoulder are cramping. I am sooo sick of this. My email hasn't worked for a while now, consistently that is. Some of my friends report that when they send me email it is ...
I got nailed, the same as many others, with my first months bill. When I called to question the billing, I was given the story that my first payment included charges for equipment and service of 145.75 but did not include an additional service charge. Ok, we wait for the next month's bill. I get a ...
Please if you are reading this spend a few extra minutes and file your own complaint. Maybe we can force Direcway into the same situation as MCI Worldcom, for the exact same service and support that they provide! On 4/23/02 I Called Direcway, and asked services to be set up. Also requested direct ...