On Sept 7 I ordered DirecWay Service over the telephone. I already had the equipment. It was used and paid for. I asked the case manager at that time as I had asked previously before setting up an account "Will you put me on a contract since I already have the equipment?" He told me, no. ...
After 3 days of having the service, so slow I couldn't load pictures off ebay, I discontinued my service, my dial up is quicker. This is Fraud, terms like "super fast" "Broadband" Lighting fast? The only fast thing about Direcway, is how fast I took down the reciever... Never ...
In Oct- Nov requested a downgrade in service from the Business level since I was unable to operate a VPN due to lag time in the service. I was informed that Direcway was experiencing software difficulites that would make this downgrade impossible. I was asked to "call back at a later ...
After having all the same problems with direcway internet and having no luck in making them cease billing and cancel the service, i found a way to stop the billing and force them to cancel. I changed the credit card info to a non working never activated credit card i recieved years ago and tossed ...
I've had Direcway for over a year. During that time I've probably gotten to use it only half the time. When it is running it works good, but the equipment is terrible and constantly malfunctions. I've waited weeks for them to send a service guy, who does a temporary fix and leaves. Within a week of ...
Ok!!! I have seen some companies that are hard to deal with but this one takes the cake in a big way. I moved somewhere out next to BFE. And therefor not alot of options are available. The story goes like this: I Called up the sales and of course I asked tons of questions. Like whats my up and down ...