I have been using auto pay by credit card to pay my Direct TV bill for the last few years. Recently the expiration date of my credit card on file expired, and the automatic phone system notified me. I changed and updated my credit card on file the very next day on their system. Here's the problem: ...
I had been a DirecTV customer for many years, at least eight. I noticed on my bill that I was all of a sudden being charged for a month and a half instead of one month, and for five receivers instead of three. I contacted their customer service, and they said that is just the way they are going to ...
I have been a subscriber to Directv's high definition satellite TV service since 2004. My monthly service bill was paid through direct debit from my checking account and, in the past year, was bundled with my Verizon home phone bill. Therefore, my payments were never late. And yet I have been ...
Like others, I cancelled my service in February and specifically asked if I owed any more charges, with my service being turned off on 3/15/08 at the end of my normal monthly service cycle. I was told specifically by the billing representative that my balance was zero and that I would owe nothing ...
Everything is great the first year. Then, after your contract is up, they of course raise your rates, and when you try to cancel, they only give you seven days to get their equipment back to them. They shipped the boxes by FedEx on 3/14, I cancelled on 3/12, and it's 3/17 and I still have not ...
My husband and I have had DirecTV since its inception... That being said, you would think they might value the business of someone who has been with them that long... NO! I won't go into the details of why we cancelled. It boils down to them telling us one thing and doing another, but here is where ...