Upon my order to upgrade to the digital service package of DirectTV, I have been exposed to a customer service nightmare! I was promised an installation date of Frebruary 19, and this came from a member of the managment team. Not only was the installation never done on the scheduled date, but their technicial logged in his report that he came out to my residence and I was not home. This is a flat out lie!
Upon speaking with a supervisor named "Irish, " I was promised a call back from her as soon as she could verify with dispatch that a technicial would be out on February 20 to install service. Not only did I never receive a call back, but another call into the supervisor's desk and a conversation with supervisor "Jazz" informed me that Irish had documented on my account that she tried to contact my cell number and state an installation date of February 23 but received no answer. This is the second false documentation on my records by DirectTV.
As far as I can tell, DirectTV is perfectly okay with their technicians leaving work with jobs unfinished and filling out dishonest report information but they have no interest whatsoever in assisting a very disappointed and upset customer. I was left on hold over a half an hour by Jazz while she effortlessly tried to get someone dispatched out earlier than the 23rd. I have spoken with the office manager at my apartment complex to completely remove DirectTV as our cable service provider but in the meantime, what legal recourse do I have in the fact that DirectTV has apparently made a habit out of fraudulently and erroneously documenting my account?
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