My experience has been a nightmare. I have spent hours and hours on the phone, which has been an ongoing runaround. I've only been a customer for 1 week. My neck hurts from holding the phone for hours. I have a headache from repeating myself to a person in every department again and again. They lied to me about the 12 mo. and signed me up for 24 mo. They didn't give me my free offer of an HD DVR.
My only alternative is to call the local news channel and report them to the Attorney General's office for the consumers department of Florida. I suggest you all call your Attorney General's offices. This is criminal behavior and should be reported to the Better Business Bureau also. After my prison sentence of 24 months is up with this horrible company, I will cancel and never give them another chance. I have informed all my friends and family about this ordeal and continue to do so, so others won't fall into the same trap.
I am a very unhappy customer.
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