DirecTV does not take care of its good customer service technical agents. The employees who really value customers, and take the time and research needed to resolve customers' issues, are penalized by the company by not getting their incentive payouts and sometimes their payroll checks, which in ...
In August my DirecTV service was disconnected for non-payment. I only owed the one month, which I do not dispute. Two weeks later, I received an email stating that they had discontinued my service. On 09/29, I attempted to pay my electricity bill with my credit card. To my surprise, the charge was ...
Recently I canceled my Direct TV, which I had for years as a loyal customer. I had to make a move for my job and a transfer to a different state. The problem I faced was about a year's worth of training in a totally different state before I could settle into my new job and a new home. We cancelled ...
I contacted Direct TV today, after looking online, because I wanted to ask a question about what packages were available and make sure I understood how it worked. I spoke with a man named Shaun (Shawn?). He told me about a package that I was not interested in. I told him that I was not interested ...
I ordered Direct TV in November. I had days of no reception almost immediately. I called for service and was told they would service the equipment they had just installed for a minimum fee of $75.00, or I could purchase a service contract. I informed them I would prefer to cancel the service if ...
I had Direct TV for less than 2 weeks. It took 2 tries to get them to hook it up. Then roofers replaced the roof and took off the satellite dish. I was told it would take 3 weeks to reinstall, so I cancelled. I got a bill for $388, but the customer service rep agreed I shouldn't have gotten it. I ...