Directv does not take care of its good customer service technical agents. The employees that really value that customers and take what time and research needed to resolve the customers issues. These good csrs are penalized by the company by not getting their incentive payouts and some time their payroll checks which in the end causes these good csr reps to leave DTV. The Customer Service Reps that remain are low caliber human beings that have tattoos, noise rings, have moehocks and are overweight and filthy poor uneducated individuals that can't get a job anywhere else loser employees that make $9 to $13 hour. These are the people handling your DTV account. DTV rewards csr that do not roll trucks for sc, send out remote controls or receiver replacements and who do not issue credits because these stats tie into incentive payouts so instead of the csr doing the moral and just right thing for the customer they disc calls for searching for satellite to avoid setting up service calls, tell customers to get remotes from retailers and refuse credits that the customers entitled to. DTV also tracks seconds between a call, how fast a tech gets off the phone and if a tech says everything they should on the phone and if they transfer a call. Its a model for poor customer service to the customer and I'm sorry I work for DTV and have done this to customers to earn a living.
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