This is a reoccuring issue every day. When people are home during weekends and peak hours after work the internet is so slow it is unusable. Below I have pasted in a traceroute and ping to yahoo.com showing typical situation where browsing even basic websites does not work. Microsoft Windows ...
DirecPath has the Worst Customer Service And all the Customer Reps do is argue with the customer. They Do Not make Accomdations for people with Disabilites!! ...
Starting friday internet at Emerald Palms 33186 has become so slow as to be unusable. Pages do not finish loading. I couldn't even get the support page on the direcpath website to load. This issue has been going on for days and the already extremely slow internet is now not even usable. Please look ...
I have opened up several level1 tickets by calling the 1800 number but they never go anywhere and they don't take enough information for the tier 2 engineers to determine the problem.in the hopes that the bandwidth and traffic shaping problems will be fixed I am attaching a ping and traceroute from ...
What a canned response from the Customer (no) Care team. I remember once asking the person on the other end if they could go off script for a moment and answer my questions. They kept going back to " I am so sorry you are having this experience. How can I assist you?" and never answered ...
I have been trying to get direct path installed in my apartment for the last 2 weeks. After being fed up with direct path customer service I looked for another internet/cable provider and could only use direct path due to citigate apartments only allowing direct path. The first week the customer ...