I purchased Verizon DSL through Dell.com which offered a $100 rebate through Dell. All forms were submited along with a copy of the packing slip from the dsl equipment. Dell refused the rebate based on no receipt, but when called, a representative stated that a copy of the credit card statement ...
The following can be summed up as: 1. You may not get what you think you are getting after you recieve your first statement. 2. They sugjest you review your first statement carefully. However they don't tell you that it takes 45 days to get your first statement. It will then be past the 21 day ...
I ordered a new Dell Inspiron 600m in November. I was told that I was approved for a Dell preferred credit account and would have NO interest until January. I received my first statement on the 24th of December. I noticed that I was getting charged interest. I contacted Dell and was told that I did ...
My horror story in dealing with Dell's customer "service" starts over a year ago when I first purchased my laptop from them. From the start, the computer had heating problems and would freeze up after any kind of use that demanded more than a fraction of the computer's hardware power. ...
I had ordered a laptop a week ago and now I'm deciding to cancel it because of the problems I've been having in contacting Dell. It now is in the shipping stage and I'm afraid I will receive it and than have to pay to ship it back simple because I couldn't reach anyone. I'm filing this because I ...
This company had botched the last 4 orders I placed with them in the last 2 weeks. They have sent the entirely wrong items. I have emailed 34 times to customer service, only to get automated replies. Then 2 or 3 days later I will get an email that does not make any sense. When I attempt to call ...