I have a defective computer with a 3 year warranty that is good until August. I have been on the telephone with their consumer resolutions for 2 months. After numerous test on the computer with their technicians in Phillipeans and India nothing has bee done. Around 2 weeks ago I was speaking with ...
I needed Dell to change the address on a package that was in route because I moved from one place to another. Well Dell told me to call DHL, the company that delivers their packages, to tell them to change the address by simply giving DHL the tracking number. DHL would not change the address ...
I purchased a computer from Dell. While still in warranty the HD failed. Dell offered to send a new hard drive and after I demanded a full refund for the computer they offered to pay to have my data restored. NOW, Dell says that they won't pay for Data registration, and that it is now too late to ...
Words of warning to those looking to purchase from Dell. Two years ago I purchased a Dell LCD HDTV. Having been a loyal Dell consumer for my past 2 PC's, I figured that the quality and service I had been accustomed to would be carried on to other product lines. The TV began with pixelation problems ...
I went onto Dell.com and ordered a laptop for myself. It was put on back order and I started to received recorded phone calls asking if I wanted to continue to wait for the item. I did want to wait as it was what I wanted. Then I received an email that my order had been canceled. I immediately ...
Yesterday, I reported on what I thought was an example of incredibly poor customer service. Two individuals commented on my complaint. Robert wanted to know if it was a gray market computer. No, Bob, I ordered in online from Dell, it was shipped from Dell and I have an invoice and order number in ...