A large company like Dell needs to reevaluate their customer service department. It is not surprising to me that Dell has such a huge corporation as their products are cheap. However, their representatives that they pay to take calls from customers lack knowledge base on their products and ...
My motherboard went on my Studio XPS 9000 recently. Repairman obtained replacement from Dell in about 7 business days. Problem was it was defective. He called Dell to discuss return and replacement, but was put on "hold" and did not get reply. So I called Dell and, after about 2 total ...
I purchased a replacement Laptop AC charger and chose "next day delivery" for $21.95 and had it shipped to a business location I would be at the following 2 days. The next day I got an email saying the expected arrival date was 19 days in the future. I called Customer Service where they ...
At first, when my Inspiron14r's motherboard gave out, I was elated to discover that the warranty was still good and a replacement was coming my way. However, repeated mistakes from tech support led to two scheduling conflicts that I had tried to prevent. So, nearly three weeks later, no repair ...
On 3/21 I bought a computer online at Dell. The computer is for my granddaughter who just started college. I brought from Dell, rather than using another online company that I have used in the past, because my son stated that Dell ships promptly, and, if I pay to have the shipping expedited, I ...
I have not been able to download Microsoft Silverlight onto my ~2 year old computer making it impossible for me to log onto some of my work websites and now even Netflix. I called Dell and first off the service agent from India answered in an unhappy tone and gruffly asked for a number that I had ...