I recently purchased some MAC makeup from BTR and I later read several reviews on the site stating that they sell fake MAC products. I have tried to reach the customer service since I've spent $244 on what I thought was genuine MAC. Of course, I have not been contacted. And the website hasn't ...
I had the worst experience you can have with a retail store online. They don't care about their costumers complaints. I had a problem with two pairs of pants, which were the same size and from the same brand but one was way smaller than the other, and when I contatcted them, they basically told me ...
The first time I used beyond the rack I had a great experience, not so much the second time. I ordered a bag on Jan 4 and received it 2-18 over a month later. It arrived damaged and it was a non returnable item. After twenty phone calls beyond the rack finally conceded to store credit. I shipped it ...
Buyer Beware! I returned a $160 Coach crossbody bag citing return codes 04 (damaged) and 14 (shipping took too long). The leather on the flap was slightly scratched and I pointed that out on my return slip. I received an email saying BTR credited the $ to my BTR account. This email indicated I ...
I purchased a coffee maker / grinder for my mom for Christmas for $70. It stopped working after 30 days and we contacted Beyond the Rack. They said they'd have to send me information on the seller. It took them over a month to get back to me. Needless to say, it is beyond the date we could receive ...
I have been waiting for two months for the two items i ordered. 1. Even though the items are identical, they decided to ship them separately 2. After I called them with concerns, they sent me an email with a post office address 3. Much to my personal dismay, I had to spend two hours in the post ...