I will NEVER step foot into a Best Buy Store again! They have the WORST service I have ever dealt with. I purchased a JVC 52 inch TV in 9-06 along with the extended warranty. They replaced the lamp last year, then 3 wks ago the TV would turn off, then we would have to wait about 10 min. And restart ...
Bought a Compaq from the Commack NY store. It didn't work when I got it home. Brought it in for a replacement, was told no they had to 'repair' it. Well, 3 trips of going back and forth and no satisfaction until the 4th time and then it wound up costing me, and I had a warranty, $210.00 for repairs ...
I am now a FORMER BestBuy customer because they charged me a 29.00 late fee because my online payment posted 1 day after the due date because they dont accept payments on the weekends. I made the online payment on Thursday, June 5th and my due date was June 8th. Because the 8th was a Sunday, the ...
On June 9, I took my computer -a Dell - serial number CGFB611 - to have data recovered after it had crashed. The person taking my order told me that there would be no problem and I should pick up the disk and the computer on June 12. They charged me 99.00 in advance. On June 13, I went back to the ...
On May 31st my husband and I stopped by there after work. He just purchased the I-Mac and wanted to add Windows to it. We purchased and left. We made it home late but he was excited so he went to the computer. When I a woke the day he said he purchased the wrong software. He asked me to take it ...
When attemping to return an item to Best Buy I was met with antagonistic and confrontational employees. Their 30 day return policy is completely inflexible - they don't even issue store credit! Thumbs down to BestBuy for their lack of customer service and unprofessional, surly employees. I have ...