In May of this year I was guaranteed a certain amount of minutes if I would agree to a two year extension of my contract. In July AT&T decided this wasn't a valid promotion and dropped my plan by 700 minutes without notifying me, resulting in $212 in overage charges. Their customer service ...
When my contract year was finally up, with its excruciatingly long waits for customer service, incomplete information available at website, chronic disconnections, expensive phone that lasted 11 1/2 months only, etc., they indicated to newly chosen phone company that my contract was TWO YEARS! I ...
Hi, my name is Jim, I too have been a victim of at00 and the mall doors had to be locked by 10:00 or the alarm would go off. Wow, what a bummer, and I was finally being forwarded to the "CORRECT" channel so that they could set me up with the correct plan, and I was told that I had to hang ...
I have been a loyal customer with AT&T Wireless [digital] for over 5 years now. They have been my only wireless provider, and up until recently I had been very satisfied with their reception and customer service. [I have noticed the difference with customer service after the merger with ...
When signing on to ATT wireless my daughter downloaded 2 ringtones supposedly for one charge. We have been charged for 5 downloads every bill since then (6 of them). We called att to have them cancelled (every month), they told us to call the companies to cancel, sent us to a website to cancel, and ...
I recently ported my number from AT&T Wireless to Verizon Wireless. About a month after the switch I found that I could not make or receive calls, I got a recording saying the number was not in service. Knowing that I had just loaded a $50 airtime card to the account I knew there was a problem. ...