Tech support (level 3) has been reduced to ten minutes per call for a customer with high speed internet and wireless home networking problems. Also the agents are now going to be trying to sell more product to the customer on top of the reduced amount of help they are providing for broken, faulty, ...
I have had Time Warner TV for sometime now, but now the Time Warner Customers are being charged to watch commercials, and reality TV that promotes sales (storage wars, etc.). ...
Overall absolutely bad customer service. Saw advertisement saying one price on tv when I called sales person that day she says that pricing is old. Finally got her to use pricing from AD. However once they came out to install service they didn't install service correctly. Of all places to put my ...
Time Warner has got to be the worst cable company! I called to have my modem picked up in June.instead a sale representative 3599 sold me a upgrade that include internet and phone service with and international plan for an extra $ 19.99 a month, which was to include a 1000 minutes and calls in ...
I called to ask about my bill, because every month the bill is higher, he offered a promotion that will bring down the bill to $114.99. It was going to take effect that day, January 8th. I just received the new statement today and it is for $209.98! I called and not even the supervisor could help ...