I placed an order for Vonage to use as my home telephone on 3/9/09 and made sure that I asked all the right questions. All I received was lies from this company. I cancelled it only after a few days when my alarm went off because I did not have a landline. I found out that my alarm system would not ...
The first time I called Vonage to cancel my service, I was told that the "system was down" and that my account couldn't be accessed. This seemed strange to me because the customer service representative had asked me for my account information and my verification code before telling me ...
I specifically signed up for Vonage because the rates were lower understanding that the person that signed me up said it WOULD definately could be used with ADT home security system. I explained that the ADT system is THE ONLY REASON why I wanted the line. I could only get an appointment with an ...
I am so unhappy. I switched from Bellsouth to Vonage on 02-18-09. My alarm system wouldn't work in my home and come to find out its not compatible. I did so much research and I cancelled my service today. When I originally started I spoke to a rep and he SPECIFICALLY told me that there was no ...
I purchased my adapter from Best Buy and I signed up quite a while ago with a package that did not require a contract and at that time there was no "termination fee" for a non-contract service (yes, I read the terms and, no, I did not have to click a service term), which is why I chose it ...
I am complaining about the billing and collection practices of Vonage VOIP. I live outside the U.S. And it took me 18 months and the help of the Better Business Bureau to cancel my account, all the while they were billing me for services I could not use because their equipment failed... It was ...