Verizon telephone order taker said cancellation of my DSL service (Verizon online) would be triggered by disconnect of my Verizon telephone physical landline.
DSL is delivered on a landline.
Two weeks after removing the landline, I received a credit card bill with full DSL charge.
Verizon Online refused to prorate a refund back to date of landline removal, even though it was physically impossible for me to have used the DSL service after removal of the landline.
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