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Verizon Reviews & Complaints
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REVIEWS & COMPLAINTS2,320on USAComplaints · none in last 3 yrs · latest 2018
PHONE800-922-0204Mobile billing and support call line…
WEBSITEverizon.com
HEADQUARTERSNew York, NY
PROFILE CHECKED2026-10-06figures from other sites seen 2026-10-19
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 2,320 historical complaints about Verizon, published between 2000 and 2018. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Termination fee and bills for stolen broadband key after 30-day trial
- VCast free trial fee left on bill for months
- Undisclosed contract extension after adding HD channels
- Told BlackBerry promotion expired at authorized reseller store
- Free multi-room DVR and movie channels promised in bundle not honored
- Tax charged on $400 retail price instead of price paid
- Installers no show for Fios installation window
- Fios not available at my building after ONT installed
- $10,000 bill for broadband modem left in glove compartment
- Wireless router charge billed that should have been free
- Told no cancellation fee for DSL then billed after move
- Getting premium text charges removed using the approved provider list
- Directory assistance charges added to bill that I never used
- Messaging price change did not release me from contract
- Bundle rebate and receiver charges differ from rep's promise
- Billed for phone line never mine, then reported to credit bureau
- Deceptive coverage area information on broadband service sold
- Billed monthly for service I cancelled before hookup
- Monster bills despite using under 2000 of 4800 minutes
- Not eligible for upgrade without adding two lines