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UPS Reviews, Complaints & Contacts
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REVIEWS & COMPLAINTS611on USAComplaints · none in last 3 yrs · latest 2020
PHONE1-800-742-5877UPS Customer Service
WEBSITEups.com
HEADQUARTERSAtlanta, GA
PROFILE CHECKED2026-11-05
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 611 historical complaints about UPS, published between 2001 and 2020. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Package left outside door without signature or notice
- Delivered package missing minutes after drop-off and left in view
- Package mistakenly delivered to Williams-Sonoma distribution center across the city
- Package delivered to wrong town and unhelpful customer service
- Parcels left in pouring rain without wrapping were ruined
- Missed deliveries and broken callback promises over several days
- Ham radio parts held six days and pickup refused
- Heat-sensitive vitamins and enzymes shipped express worth about $500
- Perishable vet supplies dumped in snow at end of driveway
- Package vanished after terminal scan and claim handled only with shipper
- Guaranteed 2-day delivery missed and rescheduled for after Christmas
- No delivery notice until final attempt, package returned to sender at Christmas
- Package marked delivered at front door but driver never came
- Packages repeatedly arrive bent, crushed, opened and retaped
- Three packages out for delivery December 22 still undelivered, no phone number
- Insurance claims over $100 routinely denied through Crawford
- Chest of drawers crushed in shipment and claim passed to Staples
- Crushed antique statue claim stalled while store and main office disagree
- Packages out for delivery since December 22 still missing, no depot contact
- No help loading rocking chair into car for 35-weeks-pregnant customer