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UPS Reviews, Complaints & Contacts
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REVIEWS & COMPLAINTS611on USAComplaints · none in last 3 yrs · latest 2020
PHONE1-800-742-5877UPS Customer Service
WEBSITEups.com
HEADQUARTERSAtlanta, GA
PROFILE CHECKED2026-11-05
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 611 historical complaints about UPS, published between 2001 and 2020. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Driver claims existing address does not exist, package sent to distant city
- Packing store charged $2,742 for antiques that arrived smashed
- Packages tied to gate 350 feet from home and signature notices ignored
- Delivery driver reported smelling of marijuana, drug testing question
- Second-day delivery took four days and signature package not rescheduled
- Corporate headquarters refuses to prosecute imposters posing as couriers
- Valuables and photos missing from package, replaced with someone else's item
- Parcel from Canada lost and company denies liability
- Driver skips ringing doorbell and supervisor dismisses complaint
- Packages repeatedly not delivered despite directions on package and calls
- Adoption paperwork package has no pickup record and may take eight days
- Fragile glass shipments broken and claims never paid after forty years
- Christmas gift and $128 next-day air package still not delivered
- Heavily packed item arrived smashed and insurance claim refused
- Signature package not delivered after waiting at home all day
- Over 20 calls and no answer on boxes delayed since December 22
- Next-day air medications stuck in Illinois with no way to contact company
- Drivers do not wait at door and service center staff dismissive
- Worst eve
- Supplement delivery needs signature, no timed redelivery, extra hour to pick up