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UPS Reviews, Complaints & Contacts
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REVIEWS & COMPLAINTS611on USAComplaints · none in last 3 yrs · latest 2020
PHONE1-800-742-5877UPS Customer Service
WEBSITEups.com
HEADQUARTERSAtlanta, GA
PROFILE CHECKED2026-11-05
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 611 historical complaints about UPS, published between 2001 and 2020. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Package left in fenced yard with large dog arrived dirty and damaged
- Driver claimed signature required after waiver and final attempt missed
- Father's Day gift never delivered despite repeated promises
- Package misdelivered and calls went undocumented so claim could not be filed
- Rude driver insisted address was wrong and customer service blamed customer
- Delivered truck tires arrived wet and soiled with dog waste
- Next Day Air package took over a week and complaint brushed off
- Third package marked delivered but never received
- Freight trucks damaged curb and paving stones and employee threatened harassment charges
- Vintage keyboard destroyed in transit and claim denied over foam thickness
- Lost package leads to signature demand and threat to stop deliveries
- Pickup missed twice and package shipped a day late in Manhattan
- Package on truck two days in a row but never delivered
- Two packages lost and no useful response to lost package claim
- Package still out for delivery after four days
- Driver texting while rolling through stop sign in Austin
- Two unauthorized charges of $684.57 posted to debit card
- Bronx store repeatedly lost packages and refused deliveries
- Pickup arrangement failed after hours of transfers and wasted phone minutes
- Insurance claim denied for damaged dash bezels