I needed a package picked up in New Jersey and delivered to me in Ohio. I got online and began filling information in and began to get errors. I called UPS and told them my needs. I need you to pickup a package at this address. With that I need you take the label with you, and you also must pick up after 6:30PM. The gentleman on thephone said no problem its taken care of I'll make sure that the shipping label gets sent with it.
The following day I get an email from the person they were suppose to pick it up from. They came at 4:00PM, I was home but I am normally not at home at that time. They asked me to pay for shipping and they had no label with them.
I was on the phone with UPS for an hour to get this pickup arranged. I spent about 2 hours trying on my own to get the pickup handled before I called. I called UPS after I got this email. I called customer support. They said I could not have gotten the label shipped without using the return shipment option, which I did not. The customer support person the night before outright lied to me. I told this support person what I wanted to do. She said I will need to sent you to online support.
I got to wait on hold for online support. The lady there was okay. I told her what I wanted to do and we started working at it. We got the the point and it asked for an UPS account number. I did not have one. We started working through that and after 5 attempts at it she shipped me back to customer support. I worked with a nice man there and he helped me manually setup an account. I wanted to continue but was told I needed to talk to online internet support. He transferred me back to wait on hold again. I spoke with a lady and she was not as nice since I told her I was getting tired of being bounced back and forth. She walked me through the setup again. This time I had an UPS account number. I went to the next screen and it gave me an error. The error was that my account was not high enough to do what I told them I wanted to do. The online support lady put me on hold and called the department in charge of that. They close 3 minute prior to her call. I asked to speak with someone in management. She transferred me to someone in customer support. I waited on hold yet again. Customer support apologized again. Why not let me talk to someone? She took my name and number, and said someone would call me tomorrow. It cost me about 190 cellphone minutes and I still don't have a shipment or anyone that can get me closer to that. My advise to you folks, don't do business with UPS they lie and wasted your time. The cost you your time and your cellphone costs. They are not interested in your business unless you are a big business.
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