I was expecting a very important time sensitive package from UPS a week ago. I was tracking it on-line to find they had delivered it to the wrong address. I called them immediately, after putting on hold several times, I was told the package will arrive the next day and the UPS Palatine Office will call me in an hour to let me know the specific times.infact, they would try and deliver it the same day.
Next day, when I did not see the package, nor the phone call came, I called again. After several moments of hold and being passed around, I was informed that they had no data indicating I had placed a call the previous day. Again, I was put on hold and they tried to track the package and the same secenario was repeated like the previous day. This time around, I even spoke with the supervisor, they all had my phone number and again assured me the package would arrive in 2-3 days because of the weekend and them have to reroute it. Another few days went by, i called again. And the same thing happened. No documentations were made of my lost package and I had to resubmit this request.
I asked them to just forget about it and give me money for the lost package. They said, there procedure is I would have to wait for 24 hours after the claim has been submitted and they have tried to locate the package for this and since there has been no record of my calls documented they cannot put in this request yet.
I tell you, UPS are bastards. Such sophisticated company does not have a proper computer system to log client information and their customer service SUCKS!!! US Postage System is much better and cheaper by any means. I would NEVER again use UPS and plan to submit my request to every possible website I can think off.
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