I used UPS to ship a 55" 3D LED TV with the price over $2000 from Orlando Fl to Puerto Rico, tracking number H530 303 317 5. The television arrived damaged and I immediately contacted UPS at 18007827892 to inciate a damage claim.
I was told that an agent would come to my house to inspect the package and more than likely pick it up to return. The following day nobody arrived and I decided to call UPS again. I was instructed exactly as the day before.
Another day passed and nobody arrived. I contacted UPS once again and they said my claim was elevated to urgent, and that someone would call within an hour. That also did not happen, so I called UPS again and requested to speak to a supervisor.
My call was placed on hold presummably awaiting the the supervisor's response. Twenty minutes later the phone call was cut off and they never responded.
I register at UPS.com and emailed customer service with my tracking number plus case history. Once again I telephoned UPS to request a supervisor. This time a supervisor responded to my call, assured the issue will be resolved and someone would contact me within the hour, that never happens.
I resorted to a google search for a higher contact and was able to comunicate with the administrive office at Atlanta GA. Once again I was assured the issue will be resolved and an insective agent will be at my house the following day, that never happened.
Today, Dec. 24, before a started this report my email was finally responded. The message stated that someone would be contacting me by noon today, it is 1 o'clock and that never happened.
Needless to say about my agrevation and how the grinch (UPS) has stolen my family's and my Christmas. I have been kept hostage at me own has for the last four days waiting for UPS to solve this problem and that never happened.
My shipment cost me over $398. That is a lot of money to pay for all this agrevation and abuse. That is why I am filing this report. Hopefully you will be able to help me.
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