I have had tmobile service for alomst 4 years now. I got a new phone (Sharp TM150) which i paid for it in february when i renewed my contract. The phone worked great for a few months then all of a sudden the audio on the phone went dead I contacted Tmobile and the gladly replaced with a refurbished phone which gave me the same problem and I resend it again and they replaced me with another refurbished phone.
1 month after using it the same problem occured and they send me another phone. 3 month later they tell me that they did not receive the phone i sent so they are charing me a restocking fee of 460.00.2 days later they send me text stating they got the phone and will credit my account.
So now they tell me that after looking at the phone it looks like it had liquid damage so they are charging me $100 dollar for out of warranty. I explained to them that they phone had audio problem so there is no way there was any liquid damage. Tmobile reps are rude so they tell me I have to pay. I explain to the lady that I f i have to take it legal then I will; but they have to soley prove that because earlier on they had informed me that they did not receive the phone and 2 days later they tell me was an error they did receive the phone.
So I told the rep lady that I believe that this was an error and there was no liquid damage to the phone. I was given the consumer relations fax # and no respond. I requested to be sent a letter stating why i was being charged so I can file a case against them and the rep lady states she can't do that. I told her If i need to go to court i need documentation why I am being charged for damages that are not there and she sates she cannot help me further. I have had it with Tmobile and I believe that it's a rip off rightt there.
If they can prove taht the phone has liquid damage let them do it but since they can't then it's unfair to the customers.
Human is prone to error the same way they were wrong about receiving teh phone and later found it I believe that the tech person that looked at teh phone was wron in their judgement and his/her mistakes are affecting me.
I ended up buying a new phone because the one they replace had the same problem still. A number of people have been complaining about this phoen so why would Tmobile still sell it knowing very well that the phone had problems. More so send out refurbished phones that still have problems.
The friends that I knew that the Sharp TM150 none of them have it any more due to problems and am determined not to be a victim of Tmobile's rip-off.
0 comments