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T-Mobile Reviews & Complaints
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REVIEWS & COMPLAINTS1,863on USAComplaints · 2 in last 3 yrs
PHONE1-800-937-8997Customer service
WEBSITEt-mobile.com
HEADQUARTERSBellevue, WA
PROFILE CHECKED2026-10-19
Reviews & Complaints on USAComplaints
1,863 complaints on USAComplaints, including 2 published in the last three years.
- Sold me a phone because of a internet service that didnt exsist
- HD2 Phone Problems and Broken Promises of Replacement From Call Center
- Conflicting Promises About HD2 Phone Availability and Waiting List
- Buyer BEWARE!
- Returned Phone Not Recorded, So Customer Blocked From New Upgrade
- Free Phone Offer Promised by Store Rep Was Not Honored
- Former Employee Describes Dismissal After Customer Mistreat Allegation
- Advertised Phone Price of $9 After $40 Mail-In Rebate
- Year of Repeated Overcharges, Overdraft Fees and Phone Failures
- PIN Only Account Verification Locks Out Customer With Locked Phone
- Charged $200 Per Phone Termination Fee After Switching to Month-to-Month Plan
- Was unprofessional, not helpful, lacked complete information to provide to me as a consumer and operates like contract phone companies
- Unexplained Charges for Calls From 800 and Unlisted Numbers
- No Reliable Coverage in Several Advertised National Areas
- EasyPay Withdrawal Not Updated After Bank Account Change
- Duplicate Debit Card Charge at Store, Told to File Bank Dispute
- Four BlackBerry 8320 Phones Malfunction and Carrier Blames Manufacturer
- Handset Insurance Sold as No Deductible but $130 Deductible Charged
- Phone return option
- Refused to Change Account Ownership After Daughter Left