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T-Mobile Reviews & Complaints
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REVIEWS & COMPLAINTS1,863on USAComplaints · 2 in last 3 yrs
PHONE1-800-937-8997Customer service
WEBSITEt-mobile.com
HEADQUARTERSBellevue, WA
PROFILE CHECKED2026-10-19
Reviews & Complaints on USAComplaints
1,863 complaints on USAComplaints, including 2 published in the last three years.
- Phone Shut Off Within Hours Despite Paid Order and Lost Payment
- Disconnection Request Refused and Pushed Back to May 15
- Phone Shut Off Repeatedly Despite Payment, Statement Faxed Four Times
- Double Web Fees on Blackberry and $300 in Data Roaming Charges
- Unwanted Second Line Added, Bill Over $400 After Reorder
- Terrible customer service complaint review
- Defective Phone Returned in Two Days but Refund Denied
- Sold Old Non-4G Phone as 4G and Refused to Cancel Contract
- Worst ever - customer service
- Hour-Long Holds and Scripted Responses From Overseas Call Center
- $234 Out-of-Warranty Fee After Being Told Replacement Was Free
- Sale customer review
- Giving the run-around about replacing a stolen phone
- Collection Bill for $249 After Cancelled Account Never Closed
- Billed $190 for Alleged Phone Damage Despite Insurance and Warranty
- Stealing money
- No Proper Help
- Extra Tethering Fee Charged Despite Unlimited Data Plan
- Charged $300 for Replacement Phone Despite Insurance and Battery Fault
- Rebate