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Santander Consumer USA Reviews, Complaints & Contacts
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REVIEWS & COMPLAINTS765on USAComplaints · 1 in last 3 yrs
PHONE888-222-4227Customer Service
WEBSITEsantanderconsumerusa.com
HEADQUARTERSDallas, TX
PROFILE CHECKED2026-11-05
Reviews & Complaints on USAComplaints
765 complaints on USAComplaints, including 1 published in the last three years.
- Repossession Threat After HSBC Contract Sale
- Missing Payment Led to Extra Fees
- Impossible to Pay Down Auto Loan After Four Years
- Car repossessed during Chapter 7 despite notice of intent to retain
- Deferment arrangement denied, $10.95 daily late fee and derogatory credit reports
- Undisclosed daily interest left balance owing after insurance paid $7,786
- Cannot reach company for a week; unexplained fees and $10.95 charges
- Balance still above $9,500 after 33 payments plus $10.95 payment fees
- Up to five calls an hour and account notes anyone can read
- Owed $1,500 after stolen car paid off by insurance, no itemization offered
- Contract wording changed after takeover, causing repeated late fees
- Second repo agent sent for Tahoe after payments to Drive went missing
- Simple interest loan never disclosed before signing, refinance not offered
- Car sent to auto auction after repo payment received and not released
- Repossession attempted despite payment arrangement, then $300 repo fee charged
- Eight calls a day asking for money after job loss
- About $400 of $542 monthly car payment applied to interest
- Faxed deployment papers lost twice and extra payment disappeared
- Loan taken over without notice and now claimed one payment behind
- Harassed by repo company over car already traded in at dealer