Nearly four years of payments (46 payments of $381) on a $17,000 auto loan have brought me to $10,600 balance. Car was certified pre owned, now nearly 9 years old. Ask for payment history and they promise to send it and fax it, but never do. Cannot access website because email address changed when I moved and they will not reset my online account so I can add a different email address. Customer service rep I spoke to on 3/17/10 gave me the run around (what else is new) and 3 different excuses as to why it was my problem I could not access the site, then I convinced her that I was not at fault, so she said it was a company wide-issue that would be resolved in time? I asked to speak to a technical person or someone who could help me with this matter and she refused and said she would email someone and maybe they would get back to me.
If I am lucky I will only end up paying 100% financing charges by the time this is paid off!!
Thank god the laws are changing and thieves like Santander and Triad will hopefully be put in their place.
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