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Santander Consumer USA Reviews, Complaints & Contacts
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REVIEWS & COMPLAINTS765on USAComplaints · 1 in last 3 yrs
PHONE888-222-4227Customer Service
WEBSITEsantanderconsumerusa.com
HEADQUARTERSDallas, TX
PROFILE CHECKED2026-11-05
Reviews & Complaints on USAComplaints
765 complaints on USAComplaints, including 1 published in the last three years.
- Loan Payoff Still $15,133 After 30 Months of Payments
- Collection harassment years after voluntarily returning vehicle
- Citifinancial Auto Payment Not Applied Correctly, Payoff Balance Wrong
- Charged-Off Debt Reported Every Month After Settlement Offer
- Demanded Payment in Full With Three Payments Left and Extra Charges Added
- Extra balance demanded after paying the buyout amount
- Santander Failed to Credit Dealer Payoff and Reports Account Past Due
- Loan balance higher than expected after Citi auto loans were sold
- Car Loan Balance Barely Dropped in Two Years, Then Repossessed
- Paid-Off Loan Taken Over by Santander, Payoff Paperwork Refused
- Loan Contract Sold With Extended Term, Car Repossessed Over Disputed $7,000
- Altered Payoff Check Amount, Extra Interest Charge and Ignored Complaint
- Calls 20-25 Times Daily and Outrageous Fees Despite On-Time Payments
- 25.99 Percent Interest on 60-Month Auto Loan Seems Excessive
- No Monthly Bills Sent, Then $10.95 Fee for Phone Payment
- Online Account Deleted After 3-1/2 Years of On-Time Payments
- Constant Calls From Company I Never Dealt With
- Loan sold without notice, rising late fees and little principal paid
- Invented Late Fees, Premature Payment Demands and Harassing Calls
- Van Repossessed Without Warning After HSBC Loan Sale