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Santander Consumer USA Reviews, Complaints & Contacts
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REVIEWS & COMPLAINTS765on USAComplaints · 1 in last 3 yrs
PHONE888-222-4227Customer Service
WEBSITEsantanderconsumerusa.com
HEADQUARTERSDallas, TX
PROFILE CHECKED2026-11-05
Reviews & Complaints on USAComplaints
765 complaints on USAComplaints, including 1 published in the last three years.
- Daily collection calls and unauthorized withdrawals after one day late
- Payoff check of $14,906 recorded as $12,746 and title withheld
- Incorrect bills and late fees after loan modification agreement
- Collector called coworkers after a single late payment
- Reply to former employee about misread automated payment message
- Automated phone line says two payments owed though June payment cleared
- Terminally ill borrower pressured by many callers and lawsuit threat
- Six to seven calls daily over payment delayed by holiday posting
- Still owe over $11,000 despite $9,000 down and no payment booklet
- Rudeness, threats and wrong balance after layoff, still charged late fees
- Told I owed $3,000 after final payment and could not reach manager
- Collector told me to "be a man" and yelled at my ten-year-old
- Daily fee to defer payment and refusal to release loan for refinance
- Lost payment, collector blamed lockbox staff and daily calls followed
- Repo man reports shady dealership practices to Kansas City police
- Repo man arrested for trespassing and burglary in Missouri
- Repossessed car while in Chapter 13 bankruptcy
- Grace period contradicted by staff and near seven dollars daily charge
- Rising payoff balance and incorrect credit reporting to Equifax
- Misapplied payments and blaming customers instead of checking internal errors